1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, list a product, or contact support. This may include:
- Account Information: Name, email address, username, password, profile picture.
- Payment Information: Payment method details are processed by third-party payment gateways (Stripe, PayPal, crypto). We do not store full credit card numbers.
- Transaction Data: Products purchased, amounts, dates, and download history.
- Seller Information: Store name, payout email, bank/crypto wallet addresses, tax identification numbers (if applicable).
- Communications: Messages you send to us or other users via the platform.
- Device & Usage Data: IP address, browser type, operating system, pages visited, referral source, and timestamps.
We also automatically collect certain information using cookies and similar tracking technologies (see Section 4).
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2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and seller profile.
- Process transactions, deliver digital products, and send order confirmations.
- Provide customer support and respond to inquiries.
- Improve and personalize your experience on the platform.
- Detect and prevent fraud, security incidents, and prohibited activities.
- Send you service updates, promotional offers (with your consent), and newsletters.
- Comply with legal obligations and enforce our Terms of Service.
Note: We will never sell your personal information to third parties.
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3. Sharing of Information
We may share your information with:
- Service Providers: Payment processors, hosting providers, email delivery services, analytics partners (e.g., Google Analytics).
- Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets (we will notify you of any such change).
- With Your Consent: For other purposes when you have given explicit permission.
Aggregated, anonymized data may be shared for research or marketing purposes.
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4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
Types of cookies we use:
- Essential: Required for core functionality (login, shopping cart).
- Preference: Remember your theme (dark/light) and language.
- Analytics: Help us understand how visitors use the site (e.g., Google Analytics).
- Marketing: Used to deliver relevant ads (if you consent).
You may disable cookies in your browser, but some features may not work properly.
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5. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption, firewalls, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential. Notify us immediately of any unauthorized access.
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6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account closure, we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes (e.g., transaction records for tax reporting).
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7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request deletion of your account and data (subject to legal retention).
- Objection: Opt out of certain processing (e.g., marketing emails).
- Data Portability: Receive your data in a structured, machine-readable format.
To exercise these rights, contact us at privacy@metasonic.ca. We will respond within 30 days.
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8. Children's Privacy
The Platform is not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to delete it.
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9. Third-Party Links
The Platform may contain links to external websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after the changes constitutes acceptance of the revised policy.
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